Refund policy

🔒 Merryloft Return & Refund Policy

Last updated: September 22, 2026

At Merryloft, we want every customer to enjoy a smooth and transparent shopping experience. By placing an order through our store, you agree to the terms outlined below.

For questions regarding returns or refunds, please contact us at shopmerryloft@outlook.com.

📦 Returns

We accept return requests within 30 days of delivery.

To qualify for a return:

The product must be unused and unopened
All components, compartments, seals, and included items must remain intact
The product must be returned in its original condition and packaging
Proof of purchase must be provided
The return request must be approved before the product is shipped back

Opened or used products cannot be returned unless they arrived damaged, defective, incomplete, or incorrect.

⚠️ Product Information & Expectations

We make every reasonable effort to display and describe our products accurately.

However:

Slight variations in color, appearance, dimensions, print placement, packaging, or material may occur
Colors may appear slightly different depending on screen settings and lighting
Minor variations may exist between individual items or production batches
Some promotional images may contain enhanced or AI-assisted backgrounds, lighting, or visual elements for presentation purposes
The appearance of the actual product may vary slightly from promotional photographs

These minor variations do not constitute product defects.

Customers are responsible for reviewing the complete product description, included items, dimensions, materials, and available product images before placing an order.

🎁 Product Contents

The appearance, coloring, positioning, and small details of individual items may vary slightly between production batches.

When a product is sold as one complete set, individual components cannot normally be returned or exchanged separately.

If your order arrives with a missing, damaged, duplicate, or incorrect item, please contact us within 48 hours of delivery.

📦 Packaging

Product packaging may experience minor wear, dents, creases, or cosmetic damage during transportation.

Minor cosmetic damage to the outer packaging does not automatically qualify for a refund or replacement when the product and its contents remain complete, undamaged, and usable.

Significant damage affecting the product or its contents should be reported within 48 hours of delivery.

🚚 Return Shipping Costs

Customers are responsible for return shipping costs for approved change-of-mind returns.

Merryloft will cover or reimburse reasonable return shipping costs when:

The product arrives materially damaged
The wrong product was received
Items are missing from the order
The product has a verified manufacturing defect

Original shipping charges, when applicable, are non-refundable unless required by applicable law or the return is caused by an error on our part.

We strongly recommend using a trackable shipping service for all returns. Merryloft is not responsible for returned parcels lost during transportation.

❌ Non-Refundable Situations

Refunds, returns, or exchanges may not be provided for:

Opened, worn, washed, or used products
Products with opened compartments, packaging, or seals
Products damaged after delivery
Missing components caused after delivery
Products returned without their original packaging
Products that match the description, photographs, and specifications provided
Minor differences in color, packaging, print placement, dimensions, or product details
Personal preferences regarding color, appearance, feel, material, or design when accurately represented on the product page
Incorrect product options or variants selected by the customer
Damage caused by misuse, improper storage, cleaning, or handling
Orders returned without prior approval
Delivery delays caused by customs, weather, carriers, incorrect address information, or circumstances outside our reasonable control

Approved change-of-mind returns remain eligible only when the product is unused, unopened, and returned in its original condition.

📦 Damaged, Incomplete, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery at:

shopmerryloft@outlook.com

Please include:

Your full name
Your order number
Clear photos or videos of the product
Photos of the outer and inner packaging
Photos showing any damaged, missing, duplicate, or incorrect items
A short description of the issue

Requests submitted after the stated reporting period may not be eligible for review unless otherwise required by applicable consumer law.

Please keep the product and all original packaging until your claim has been reviewed.

🔍 Verification Process

We may request additional information, photographs, videos, or other supporting evidence before approving a claim.

Claims that do not include sufficient information or evidence may be delayed or denied.

Submitting a claim does not automatically guarantee a refund. Each request is reviewed individually based on the available evidence and order information.

🔁 Resolution Options

Depending on the circumstances and product availability, we may offer:

A replacement product
Replacement of a missing or damaged component
Store credit
A partial refund
A return for a full or partial refund
Another appropriate resolution

Replacement options may depend on current inventory availability.

Requests may be denied when the product received matches the listing, selected variant, included contents, and stated specifications.

💳 Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer's bank or payment provider.

Merryloft is not responsible for delays caused by banks or payment processors after a refund has been issued.

🚫 Payment Disputes and Chargebacks

We ask customers to contact Merryloft Support before initiating a payment dispute or chargeback.

Our team will make a reasonable effort to investigate and resolve the issue directly.

If an order has been delivered and matches the product listing, we may provide tracking information, delivery confirmation, order records, customer correspondence, and other relevant documentation to the payment provider when responding to a dispute.

✅ Agreement

By placing an order with Merryloft, you confirm that:

You have reviewed the product description and available images
You understand what is included with the product
You understand that minor visual variations may occur
You understand the conditions under which products may be returned
You have provided accurate shipping and contact information
You agree to this Return & Refund Policy

Nothing in this policy limits any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

For assistance, contact: